Do my guests need to download an app or create an account?
No. They scan the QR code or open the link, and the page opens in their phone’s browser. They choose their photos and videos and send them. That’s all.
Will the photos and videos keep their quality?
Yes. We store the original files exactly as the phone sends them, never resized or recompressed, up to 20 GB per file. What you download is what was taken.
What if the signal at the venue is weak?
Uploads pick up where they stopped when the connection comes back, even after the page was closed. Guests can also drop their files later, until the deadline you set.
How long are the files kept?
12 months from your payment, on every plan. At the end, uploads close and you still have 14 days to download everything. After that, the files are permanently deleted. Buying a plan again before the end extends the date.
Who can see the photos?
Only people who have your event’s link. Event pages never appear in search engines, and you can add a password to the gallery. Guests can’t delete anything; you can hide or delete any file from your dashboard, and with Festive or Signature, new uploads can wait for your approval.
How many guests can take part, and how much fits?
There is no limit on guests; the only limit is your plan’s storage. As a rough guide, a phone photo weighs 2 to 5 MB and a minute of Full HD video around 100 to 150 MB (4K: 300 to 400 MB). So even the smallest plan holds thousands of photos and plenty of video.
Can I try it before paying?
Yes. Create your account, set up your page and preview it exactly as your guests will see it, for free. Nothing is shared and guests can’t upload until you pay.
Can I download everything at once?
Yes. One click builds a zip of all the originals in your browser. You also get a spreadsheet listing every file with who sent it, when, and its tags.
Is it a subscription?
No. You pay once per event, by card, and receive an invoice. Nothing renews automatically.
Can I get a refund?
You can withdraw within 14 days as long as your event has not been opened to guests. Once you open it, the service is delivered and the withdrawal right no longer applies. The full conditions are in our Terms of sale.
Which languages are available?
English, French and Spanish, on this site, in your dashboard and on your guests’ page.
What exactly is the game?
A short chase game on your event page, included with Festive and Signature. You upload two faces, one character races away and the other chases. Guests play on their phone while they wait, and the best scores appear on a leaderboard shared by everyone at your event.